Terms & Conditions

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Terms & Conditions

Pre-Approval Return Policy:
Your Dermanesse Professional Microdermabrasion System is unconditionally guaranteed for 30 days, no questions asked Please call or contact us for prior approval before returning any items. No returns will be accepted without prior approval. Customer pays for return shipping. Credit will be given to your credit card.after the product is returned. Sorry, no refunds, credits or exchanges after thirty (30) days. Please do not return used sponges. Our return address is:

Dermanesse.com
11 South "J" Street
Lake Worth, FL 33460

U.S. Shipping Only

We try to ship all orders within 24-48 hours. Orders placed Friday afternoon through Sunday will be shipped the next Monday. Please provide a physical street address so we can send your order trackable and insured. We prefer to use UPS, though sometimes may use Fedex or Priority Mail. UPS & Fedex do not deliver to P.O. Boxes.

International Orders: We do not offer International Shipping at this time.

Recycled Packaging
In keeping with our green philosophy, we try to use recycled boxes and mailing supplies as much as possible.

Privacy

Our website takes every precaution to protect your information. When you submit sensitive information, that information is protected both online and offline. Website security is reviewed regularly to ensure that we are up to date with industry standards and technology.

Whether you are making a purchase, we want you to feel safe and secure while visiting Dermanesse.com. To ensure that your credit card information is even more secure, Authorize.net and FraduScreen.net , some of the largest credit card processing companies in the world, uses a secure transmission (Secure Socket Layer - SSL) when you give them your credit card information. All credit card information is encrypted and stored with Authorize.net and is not accessible on the Internet.

Internally, Dermanesse takes extra caution to limit access to customers' information. Only a few individuals within the company are given degrees of access to customers' personal information according to job function and necessity. Access is granted to these employees through special passwords. All employees are kept up to date on our security and privacy practices.

The Information We Need to Process Your Order
You explicitly provide information via:
	New Account Form or Contact with Customer Service
	To process your order, we require your name, phone number, billing address, email address, shipping address and credit card information. We only use this information to create your account and/or to process your order. If any questions arise about your order we will contact you first by email and then, if necessary, by phone. We share only necessary information with the third parties that are involved in the order process, such as the financial institution that issued your credit card, the shipping carrier and Dermanesse customer service representatives. (NOTE: We would be obligated to disclose individual personal information if subpoenaed or ordered by a court of law.)
We Automatically Collect:
	Shopper ID
	Upon visiting our site, we automatically assigne you a unique Shopper ID in the form of a cookie. We use this ID to keep track of your shopping cart during your visit. After you complete the registration process, a Welcome e-mail is sent to you with your aaigned ID and password. You can login to check your membership information, change passwords, edit your address, etc.
	Internet Protocol (IP) Address
	We record your IP address each time you visit Dermanesse.com, dermanesse.com or any of our related websites. Recording IP addresses helps us determine usage and traffic patterns. Surveys From time to time our site requests information from you via surveys. Participation in a survey is completely voluntary and you have a choice whether or not to disclose this information. Information requested may include contact information (such as name and email address), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and customer satisfaction of our site. Log Files Dermanesse uses our Web server log files to help track the performance of our site. We do not tie the IP addresses within the log files to your personally identifiable information Cookies A cookie is a file stored on your computer by a website to give you a unique ID. A cookie generated by Dermanesse.com contains only a numeric ID that allows you to retrieve certain information on our site. For example, while on our site if you leave your shopping basket to look for other items, the cookie allows for the storage of the selected items in the basket. Cookies help us provide you with the information you need and make it easier for you to use our site.
Other Information We Collect:
	Feedback
	Should you contact us, we require your name and email address only to send you a reply. If you email comments about your experience with Dermanesse or any of our products., we may include the comment with your name in our Customer Testimonials section.

Sharing
	Personal Information is Not Shared
	Aside from the previously mentioned third parties directly involved in the processing of your order, we do not share your personally identifiable information with any other entities without your express permission.
	External Links
	Our site may include links to other sites. If you decide to follow these links, we are not responsible for the privacy policies and content of these sites.

Your Consent
By using our website, you consent to the usage and collection of this information. If we decide to alter our privacy policy, these changes will be posted on this page so that you will always be informed about what information is collected, how it is used, and under what circumstances it will be disclosed.

Choice/Opt-Out Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor. Customers who order online will automatically receive automated emails from our site regarding their order and information on getting good results. This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.
	Account Changes
	If you created an account and would like to change your account, please call Customer Service toll-free at1-800-379-3800 or send an email with your changes to customerservice@dermanesse.com and include the email address with which you registered. We will send a confirmation request to that email address and after receiving your reply, will update your account within 48 hours.
	Account Deletions
	If you created an account and would like to delete your account, please send an email to customerservice@dermanesse.com and include the email address with which you registered. We will send a confirmation request to that email address and upon receiving your reply, delete your account.
	If you have any questions or comments regarding this statement, please contact us.

Customer Service: 1-800-379-3800

Mon.-Fri., 9am-5pm EST No sales calls please.

Dermanesse
Delray Beach, FL 33483

Relsources/Links Terms & Conditions Privacy Policy

Used as directed, Dermanesse Products are safe and effective. However, since everyone's skin is different we can't guarantee the specific results you will get. If dissatisfied for any reason return the unused products for a full refund (less shipping). If you have a medical condition, please consult with your physician. Clear here for more info on our Terms, Conditions & Policies.

Unconditionally Guaranteed! Treat yourself to 2 full treatments on us and see the results for yourself. If you are not completely satisfied for any reason, just return the complete kit less any used sponges within 30 days for a full refund (less shipping). No questions asked!

The advanced security we use on our website meets or exceeds the highest industry standards. We conduct regular probes of all known methods hackers use to access your private information, such as from malicious software (viruses, worms, etc.) that may be used to gain access to or disrupt our servers.

Choice/Opt-Out