If you do not see visible improvement in the appearance of your skin, or are not completely satisfied with Dermanesse products for any reason, just return the complete product or kit (less any used DermaSponge applicators) within 30 days for a full refund (less shipping). No questions asked.

• To process your order, we require your name, phone number, billing address, email address, shipping address and credit card information.
  
• We only use this information to create your account and/or to process your order. If any questions arise about your order we will contact you first by email and then, if necessary, by phone.
  
• We share only necessary information with the third parties that are involved in the order process, such as the financial institution that issued your credit card, the shipping carrier and Dermanesse customer service representatives. (NOTE: We would be obligated to disclose individual personal information if subpoenaed or ordered by a court of law.)

• Upon visiting our site, we automatically assigne you a unique Shopper ID in the form of a cookie. We use this ID to keep track of your shopping cart during your visit. After you complete the registration process, a Welcome e-mail is sent to you with your aaigned ID and password. You can login to check your membership information, change passwords, edit your address, etc.

• We record your IP address each time you visit Dermanesse.com, dermanesse.com or any of our related websites. Recording IP addresses helps us determine usage and traffic patterns.

Surveys

• From time to time our site requests information from you via surveys.   Participation in a survey is completely voluntary and you have a choice whether or not to disclose this information.  Information requested may include contact information (such as name and email address), and demographic information (such as zip code, age level).   Survey information will be used for purposes of monitoring or improving the use and customer satisfaction of our site.

Log Files

• Dermanesse uses our Web server log files to help track the performance of our site.  We do not tie the IP addresses within the log files to your personally identifiable information

Cookies

• A cookie is a file stored on your computer by a website to give you a unique ID. A cookie generated by Dermanesse.com contains only a numeric ID that allows you to retrieve certain information on our site. For example, while on our site if you leave your shopping basket to look for other items, the cookie allows for the storage of the selected items in the basket. Cookies help us provide you with the information you need and make it easier for you to use our site.

• Should you contact us, we require your name and email address only to send you a reply.
• If you email comments about your experience with Dermanesse or any of our products., we may include the comment with your name in our Customer Testimonials section.

• Aside from the previously mentioned third parties directly involved in the processing of your order, we do not share your personally identifiable information with any other entities without your express permission.

• Our site may include links to other sites. If you decide to follow these links, we are not responsible for the privacy policies and content of these sites.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor.

Customers who order online will automatically receive automated emails from our site regarding their order and information on getting good results. This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

• If you created an account and would like to change your account, please call Customer Service toll-free at1-800-379-3800
  or send an email with your changes to  customerservice@dermanesse.com  and include the email address with which you registered. We will send a confirmation request to that email address and after receiving your reply, will update your account within 48 hours.

• If you created an account and would like to delete your account, please send an email to customerservice@dermanesse.com and include the email address with which you registered. We will send a confirmation request to that email address and upon receiving your reply, delete your account.